Inclusion as provider

If you decide to participate on the onOffice Marketplace, we will discuss with you how your appearance on the Marketplace should be designed.

  • Together we will determine which information and rights are required for your service. We also clarify the billing.
  • You determine the texts, descriptions and claims etc. that describe your company and the services you offer.
  • You provide us with legally relevant documents so that we can make them available to users in the Marketplace for download.
  • We need the necessary KYC (Know your customer) documents from you for payment processing.

The following information is displayed to your customers at various points in the Marketplace as shown in the diagrams.

Marketplace Übersicht Dokumente         marketplace_anbieterdetails_dokumente

  1. Graphic for the profile tile (247* 92 px)
  2. Claimer (Short slogan describing your service)
  3. Description of your company
  4. Logo
  5. Address of your company (street, postal code, city, telephone, e-mail)
  6. Contact person / support contact and company website
  7. GTC (General Terms and Conditions as PDF)
  8. Privacy policy (PDF)
  9. CPA (contract processing agreement as PDF)

GTC and privacy policy are always necessary, with the CPA it depends on the individual case whether we need these from you.

Attention: The CPA must be addressed to the end customer and not to onOffice. Therefore it has to be concluded directly between the end customer and the provider. onOffice and the provider have no CPA relationship. onOffice in turn has its own CPA with the end customer.

If there are any changes to these data and documents, please let us know as soon as possible so that the presentation in the Marketplace is up to date.

The following questions must also be clarified:

  • Which Iframe-URL should be integrated for your service?
  • How large should the window for the iframe for your service be? The size of the popup is specified by you and can be discussed with onOffice.
  • What is the iframe-URL to activate your service? In the activation process the user must actively activate your service. The activation is done via an iframe that you program beforehand.
  • What is the secret with which you sign all URL calls? You determine the secret by yourself. In your provider client you can enter the secret in the menu “Marketplace >> Change provider secret” and change it at any time. (for more information see “Activation of a provider” under “Signature”).
  • Does your service require system fields in onOffice enterprise to which you want to restore data?
  • Does your service need context to work? A real estate service, for example, often only makes sense in the context of a property. When the service is accessed, the real estate ID is transferred to you as a parameter with which you can continue working. Let us know if your service requires real estate or address context or other information such as the number of users in a customer version.
  • To which e-mail address should order confirmations and similar mails be sent? At which e-mail address can your customers contact you?

The detailed legal and contractual agreements can be found in the provider conditions for the onOffice Marketplace.

Sandbox for development and testing:

In order to develop and test your service, it is possible to set up a test provider where the payment processing runs in sandbox mode. You can find more information on this in the section Sandbox and Production Mode.

This post is also available in: German